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Terms and Conditions

Shipsteady — Monthly Software Engineering Partner

The following terms and conditions (the "Terms") apply to the business relations between Zone 2 Technologies Ltd, a Bulgarian limited liability company, registered in the Bulgarian Commercial Register under UIC 206921440 and VAT number BG206921440, with seat and management address at Bulgaria, Sofia 1000, Izgrev region, Iztok district, 6 Dr. Lyuben Rusev Str., fl. 5, ap. 81 ("Zone 2 Technologies", "We", "Us", or "Our"), and its clients (the "Client", "You", or "Your"), regarding the provision of the Service as defined below.

1. Definitions

"Website" means https://shipsteady.dev and any associated subdomains.

"Service" means the monthly software engineering partner arrangement provided by Zone 2 Technologies through the Website, available by application, including the scheduling, delivery, and administration of Working Calls and the asynchronous support described in Section 2.

"Application" means the request submitted by You through the Website to be considered for the Service, including Your name, email address, and details of Your product.

"Business Day" means Monday to Friday, excluding public holidays in Sofia, Bulgaria.

"Fit Call" means a free introductory video call following an Application, at which You and Zone 2 Technologies decide whether to proceed with the Service.

"Working Call" means a live 45-minute video consultation conducted within the Subscription between You and a Shipsteady engineer, two of which are included per calendar month.

"Subscription" means the monthly, recurring engagement billed in advance via Stripe at the price displayed on the Website, comprising the Service described in Section 2.

"Meeting Room" means the video meeting space generated for a Working Call, accessible via a unique URL and access token, hosted on Daily.co.

"Agreement" means the contract between You and Zone 2 Technologies formed when Your first monthly payment for the Subscription completes.

"Confidential Information" means information provided by one party to the other concerning the business, clients, suppliers, finances, source code, repositories, or other areas of the party's business, excluding information in the public domain, information required to be disclosed by any court or regulatory authority, or information already in the possession of the receiving party.

"Intellectual Property Rights" means copyright, rights in or relating to databases, patent rights, designs and registered designs, trademarks, rights relating to Confidential Information, and other intellectual property rights (registered or unregistered) throughout the world.

2. The Service

(1) Shipsteady is a monthly software engineering partner arrangement, available by application. Within the Subscription, a Shipsteady engineer works alongside You on Your product through live Working Calls and asynchronous support.

(2) The Service includes:

  • Two 45-minute live video Working Calls per calendar month, scheduled by mutual agreement
  • Asynchronous responses to Your questions between Working Calls, by the end of the next Business Day after the message is received
  • A shared record of the decisions We make together
  • A recording and written transcript of each Working Call, made available to You afterward
  • A video Meeting Room hosted on Daily.co for each Working Call, limited to two participants
  • Confirmation and reminder emails for each scheduled Working Call

(3) The Service does not include:

  • A written deliverable, report, or follow-up document beyond the shared record of decisions and the recording and transcript of each Working Call
  • Implementation work or code changes on Your behalf
  • Any guaranteed outcome, ranking, or business result

(4) The two Working Calls included each calendar month are scheduled by mutual agreement and do not roll over to a following month. A Working Call concluding before 45 minutes have elapsed does not give rise to any pro-rata refund or credit, and a Working Call does not extend beyond 45 minutes automatically.

(5) Working Calls are scheduled in the Europe/Sofia timezone. Your local timezone is displayed throughout the Website based on Your browser or Your selection.

(6) Any advice or suggestions provided during a Working Call represent Our professional judgment based on the information You share. They are not guarantees and should not replace independent review for high-stakes decisions.

(7) Asynchronous support between Working Calls is for questions and guidance. It is not a channel for implementation, debugging sessions, or work We carry out on Your behalf. We may direct substantial items to a Working Call or to a separately agreed scope of work. The commitment in paragraph (2) is to respond by the end of the next Business Day, not to resolve any particular matter within that time.

3. Application and Subscription

(1) The Service is available by application only. To apply, You submit an Application through the Website by:

  • Providing Your name and email address
  • Providing details of Your product and what You are looking for help with
  • Optionally providing external links (for example, repository URLs) that will help Us understand Your situation
  • Accepting these Terms and Our Privacy Policy

(2) Following Your Application, We arrange a free Fit Call to understand Your product and decide together whether the Service is a good fit. The Fit Call carries no charge and no obligation on either side to proceed.

(3) If both parties agree to proceed, We send You a subscription payment link via Stripe. The Agreement is formed when Your first monthly payment completes. You will then receive a confirmation email and We will arrange Your first Working Calls by mutual agreement.

(4) You are responsible for verifying the accuracy of the details You provide, including Your email address. We do not offer refunds for user input errors, including but not limited to typos, incorrect email addresses, or missed Working Calls due to miscommunication of time or timezone on Your side.

(5) Capacity and authority: By completing Your subscription payment, You represent and warrant that You are at least 18 years old and have full legal capacity to enter into this Agreement, and that where You subscribe on behalf of a company or other legal entity, You have the authority to bind that entity to these Terms. Where You act in the course of a trade, business, craft, or profession, You are not a Consumer within the meaning of Section 14, and the consumer-specific provisions of that Section do not apply to You.

4. Pricing and Payment

(1) The current monthly price for the Subscription is displayed on the Website.

(2) Prices displayed on the Website are exclusive of VAT. VAT is added where applicable, in accordance with Bulgarian and EU tax legislation.

(3) Payments are processed by Stripe, a third-party payment provider. By making a payment, You agree to Stripe's terms of service in addition to these Terms. Card details are handled directly by Stripe and never reach Our servers.

(4) The Subscription is billed monthly, in advance, on a recurring basis via Stripe. The first payment forms the Agreement under Section 3, and each subsequent monthly payment renews the Subscription for the next monthly period. There is no minimum term.

(5) All prices are charged in Euro (EUR).

(6) Chargebacks: If You initiate a chargeback, reversal, or payment dispute with Your card issuer or bank in respect of a Subscription period for which the Service has been provided, or for which You have not first attempted in good faith to resolve the matter with Us in accordance with Section 6 or Section 24, We reserve the right to: (i) treat the chargeback as a material breach of these Terms; (ii) suspend or terminate Your access to the Service; and (iii) recover from You any amounts charged back, together with any bank or processor fees directly incurred by Us in contesting the chargeback. Where You are a Consumer, recovery of any further costs, including legal fees, is limited to what is recoverable under applicable law. This paragraph does not affect any mandatory rights You may have as a Consumer under Section 14 or applicable law.

5. Working Call Delivery

(1) The two Working Calls included each calendar month are scheduled by mutual agreement, through Your direct line to Your engineer or by email. For each scheduled Working Call, We generate a private Meeting Room and share the Meeting Room link with You by email.

(2) You will receive a reminder email approximately 24 hours before each scheduled Working Call.

(3) The Meeting Room for a Working Call is accessible until approximately 30 minutes after the scheduled end of that Working Call. After that time, the Meeting Room expires automatically and cannot be re-opened.

(4) Both parties are expected to join the Meeting Room on time. A Working Call will run for its scheduled duration of 45 minutes. We do not extend Working Calls to compensate for late arrival.

(5) The Meeting Room is limited to two participants: You and Your Shipsteady engineer. If You wish to include a third party, please contact Us in advance.

(6) You acknowledge that by completing payment and accepting these Terms, You expressly request that We begin providing the Service immediately, including preparing and making available Meeting Rooms and the related confirmation, calendar, and reminder communications, and You understand that this affects Your right of withdrawal as described in Section 14.

6. Cancellation of the Subscription

(1) Cancel anytime: You may cancel the Subscription at any time by contacting Us at hello@shipsteady.dev. Cancellation takes effect at the end of the current paid monthly period. You retain access to the Service for the remainder of that period, and the Subscription is not renewed for any further period. There is no minimum term.

(2) No partial-month refunds: The monthly fee is charged in advance for a full monthly period. Cancelling part-way through a paid monthly period does not entitle You to a refund of any portion of that period's fee, except as set out in paragraph (6), as required under Section 14, or as required by applicable law. Subject to those exceptions, the arrangement simply ends with the month You have paid for.

(3) Working Calls do not roll over: The two Working Calls included in a calendar month are scheduled by mutual agreement. A Working Call that You cancel or miss within a month may be rescheduled to another time within that same month or, where the Working Call falls in the final week of the month, within the first two weeks of the following month, by mutual agreement, subject to availability. Working Calls do not roll over into a following month and do not convert into a refund or credit, except as set out in paragraph (4).

(4) Working Call We cannot replace: Where a Working Call is cancelled because of Us, or is materially affected by a failure of Our third-party providers, and no replacement time can be found within the same calendar month by mutual agreement, We will, at Your choice, carry that Working Call into the following month or refund a proportionate part of that month's fee.

(5) Ended for cause — no refund: We may end a Working Call in progress, and/or terminate the Subscription for material breach, if Your conduct breaches Section 15 (Acceptable Use), including abusive, harassing, threatening, or discriminatory behavior toward Your engineer. Where We end a Working Call or terminate on this basis, no refund of the current monthly period is due. We will confirm the reason by email.

(6) Termination by Us other than for breach: If We terminate the Subscription for any reason other than Your material breach (including Our unavailability or force majeure), We will refund the unused portion of the current monthly period on a pro-rata basis.

(7) Refund method and timing: Approved refunds are processed to the original payment method via Stripe. Refunds typically appear on Your statement within 5–10 business days, and in all cases within 14 days of approval. Refunds are always issued as cash to the original payment method; We do not offer store credit or vouchers.

7. Meeting Access and Security

(1) Access control: The Meeting Room is access-controlled by a unique token embedded in the Meeting Room URL. Anyone with access to this URL and token can join the Meeting Room.

(2) Your responsibility:

  • You are responsible for keeping Your Meeting Room URL confidential
  • Sharing the URL with others grants them access to Your Working Call
  • We are not responsible for unauthorized participants resulting from You sharing or failing to secure the URL

(3) Recording and transcripts: Each Working Call is recorded, and a written transcript is generated, through Daily.co. By accepting these Terms and subscribing, You consent to the recording and transcription of each Working Call. We make the recording and transcript available to You after the Working Call as part of the Service. Where a third party joins a Working Call under Section 5(5), You are responsible for ensuring that they are informed of and consent to the recording before joining. The recording and transcript are treated as Confidential Information under Section 13, and We retain and handle them as described in Our Privacy Policy.

(4) Participant limit: The Meeting Room is limited to two participants by default.

(5) Expiry: The Meeting Room expires automatically approximately 30 minutes after the scheduled end of each Working Call. After that time, the URL is no longer valid.

8. Service Limitations and Disclaimers

(1) No guaranteed outcomes: The Service provides professional advice based on the information You share. We do not guarantee any specific outcome, improvement, business result, or technical fix. Decisions You make based on the Service are Your responsibility.

(2) Third-party dependencies: The Service relies on third-party providers, including Stripe (payments), Daily.co (video), Resend (email), and Our hosting and database providers. Outages, limitations, or changes in these providers' services may temporarily affect the Service. Where a third-party failure materially affects a Working Call, We will reschedule it in accordance with Section 6(4).

(3) Service availability: We aim to maintain high availability of the Website and the Service, but We do not guarantee uninterrupted access. We reserve the right to perform maintenance that may temporarily interrupt access to the Website.

(4) Scope of advice: Advice We provide is based on the information You share on Working Calls and through Your direct line to Your engineer. We do not perform offline audits, review code You have not shared with Us, or deliver written artifacts beyond the shared record of decisions and the recording and transcript of each Working Call unless expressly agreed.

9. Intellectual Property

(1) Your Rights:

  • You retain full ownership of Your source code, repositories, ideas, materials, and any content You share with Us under the Service.
  • Any advice, recommendations, or suggestions We provide under the Service may be used by You without restriction.

(2) Our Rights:

  • All Intellectual Property Rights in the Service itself, including the Website, software, and underlying technology, remain the property of Zone 2 Technologies.
  • We may use anonymized, aggregated information derived from Our operations for analytical and improvement purposes.

(3) Restrictions: You may not:

  • Copy, modify, or reverse engineer the Website or any part of the Service
  • Use automated tools or bots to access the Website or the Application flow
  • Resell or redistribute access to the Service
  • Remove or alter any proprietary notices on the Service
  • Publish or redistribute the recording, transcript, or content of a Working Call outside Your organization without prior written consent

10. Data Protection

(1) Our handling of Your personal data is described in full in Our Privacy Policy, available at https://shipsteady.dev/policies/privacy.

(2) By accepting these Terms and subscribing to the Service, You acknowledge that You have read Our Privacy Policy and understand how Your personal data is collected, used, stored, and disclosed.

(3) For questions related to data protection, including to exercise Your rights under the GDPR, please contact Us at hello@shipsteady.dev.

11. Data Processing of Content You Share

(1) In the course of the Service, You may share content that contains personal data of third parties, such as source code referencing end-user email addresses, screen-shared database records, or discussions of Your own users' data.

(2) With respect to such content, Zone 2 Technologies acts as a Data Processor on Your behalf, within the meaning of Article 4(8) of the GDPR. You remain the Data Controller for that content. Our role in relation to Your content is strictly limited to the purpose of delivering the Service.

(3) You warrant that:

  • You have a lawful basis for sharing any personal data contained in the content You bring to the Service
  • You will not share special-category personal data (Article 9 GDPR) unless strictly necessary and on Your own legal basis
  • You will not share content for which You do not hold the necessary rights or authorizations

(4) We will:

  • Process such content only on Your documented instructions (namely, Your engagement of the Service and the questions and materials You bring to it)
  • Not retain, copy, or disclose Your content outside the scope of the Service, except as required by law
  • Apply the technical and organizational measures described in Our Privacy Policy
  • Use the sub-processors listed in Article 8 of Our Privacy Policy to host and operate the Service

(5) This Section 11 constitutes the processor-controller arrangement between the parties in respect of such content. Where Your own regulatory framework requires a more detailed Data Processing Agreement, please contact Us at hello@shipsteady.dev.

12. Liability

(1) Zone 2 Technologies does not carry responsibility for the way You use the Service or the advice provided, nor for any material or non-material, direct, indirect, or incidental losses and/or damages arising as a result of Your actions or decisions based on the Service.

(2) Although Zone 2 Technologies aims to provide the Service to a high professional standard, neither it, nor its subsidiaries, agents, officers, or affiliates accept any liability for: (i) any inaccuracy or misleading information provided by You in Your Application or in the course of the Service, (ii) any loss or corruption of data caused by Your mishandling of the Meeting Room URL or information shared in the course of the Service, (iii) any loss of profit, revenue, or goodwill, or (iv) any indirect, special, or consequential loss arising from any breach of these Terms by You.

(3) Except to the extent that they are expressly set out in the imperative clauses of the relevant legislation, no conditions, warranties, or other terms shall apply to the Service.

(4) Zone 2 Technologies' total liability arising from or in connection with these Terms and in relation to anything which We may have done or not done in connection with these Terms and the delivery of the Service (and whether the liability arises because of breach of contract, negligence, or for any other reason) shall be limited to the Subscription fees paid by You in the three (3) months preceding the event giving rise to the claim.

(5) For damages incurred by You that exceed the amount in paragraph (4) and contested to be paid by Zone 2 Technologies, You are free to seek compensation in the relevant civil order under the Bulgarian Civil Code, with all relevant obligations for proof of damages.

13. Confidentiality

(1) Each party shall keep the other party's Confidential Information strictly confidential, use it only for the purposes of these Terms, and not disclose it to any third party, except as permitted by these Terms or required by law.

(2) For the avoidance of doubt, source code, repositories, architecture documents, commercial plans, and any other non-public information that You share with Us in the course of the Service constitute Your Confidential Information.

(3) Either party may disclose Confidential Information to legal and professional advisors, or when required by law or regulatory authority.

(4) This clause shall continue notwithstanding termination of these Terms or any Agreement.

14. Consumer Rights (EU)

14A. The provisions of this Section 14 apply only to Clients who qualify as Consumers under the Consumer Protection Act, the Electronic Commerce Act, Directive 2011/83/EC, and related EU legislation.

14B. Right of Withdrawal:

(1) As a Consumer, You generally have the right to withdraw from a distance contract within 14 calendar days from the conclusion of the Agreement, without providing a reason.

(2) By accepting these Terms and completing Your first monthly payment, You expressly request that We begin providing the Service during the 14-day withdrawal period, and You acknowledge that:

  • If You withdraw within the 14-day period, You are entitled to a refund of the current month's fee, reduced pro-rata to reflect the part of the Service already provided up to the point of withdrawal
  • Once the Service for the current monthly period has been fully performed within that period with Your prior express consent, Your right of withdrawal lapses in respect of that period

(3) If We have not fulfilled Our information obligations under consumer protection law, You retain the right to withdraw within one year and 14 calendar days from the date of the Agreement.

14C. Conformity and Remedies:

(1) We are liable for any lack of conformity of the Service that exists at the time of delivery. You must raise any non-conformity complaint within a reasonable time after discovery, and in any event within the limitation periods provided by applicable Bulgarian consumer protection and civil law.

(2) If the Service fails to meet conformity requirements, You are entitled to:

  • Request that We bring the Service into conformity
  • Receive a proportionate reduction of the price
  • Rescind the Agreement (for non-minor issues)

(3) We shall remedy any lack of conformity within a reasonable time, free of charge, and without significant inconvenience to You.

(4) You shall be entitled to a price reduction or rescission if:

  • We have not remedied the lack of conformity within reasonable time
  • A lack of conformity appears despite Our attempts to remedy it
  • The lack of conformity is serious enough to justify immediate remedy
  • We have indicated We will not bring the Service into conformity

(5) You are not entitled to rescind the Agreement if the lack of conformity is minor.

14D. Exercising Your Rights:

To exercise rights under this Section, contact Us at hello@shipsteady.dev providing:

  • Your full name
  • Contact details
  • Description of the issue
  • Your preferred remedy
  • Supporting documentation (Subscription reference, screenshots, etc.)

15. Acceptable Use

(1) Prohibited activities: You agree not to:

  • Use automated tools, bots, or scripts to access the Website or the Application flow
  • Submit excessive or abusive Applications intended to overload the Service
  • Engage in abusive, harassing, threatening, or discriminatory conduct toward Your Shipsteady engineer before, during, or after a Working Call
  • Use the Service for any illegal purpose
  • Attempt to reverse engineer, decompile, or extract source code from the Service
  • Publish or redistribute the recording, transcript, or content of a Working Call outside Your organization without Our prior written consent
  • Resell, sublicense, or redistribute access to the Service
  • Interfere with or disrupt the Service or its servers
  • Impersonate others or provide false information in Your Application
  • Share content in which You do not hold the necessary rights or authorizations

(2) Enforcement: We reserve the right to:

  • Refuse service at Our discretion
  • Terminate the Subscription where a material breach of these Terms is identified
  • End a Working Call in progress without refund of the current monthly period where Your conduct breaches these Terms, in accordance with Section 6(5)
  • Terminate access for repeated or material violations
  • Report illegal activities to appropriate authorities

16. Indemnity

(1) You shall indemnify, defend, and hold harmless Zone 2 Technologies, its officers, employees, agents, and sub-processors from and against any and all third-party claims, proceedings, losses, damages, liabilities, fines, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Any content, code, data, or materials You share with Us in the course of the Service, including any alleged infringement of Intellectual Property Rights or breach of confidentiality obligations owed to a third party;
  • Any personal data You share with Us in breach of Your warranties in Section 11(3), including the unlawful sharing of personal data or special-category personal data;
  • Your breach of Section 15 (Acceptable Use) or any other material breach of these Terms;
  • Your use of any advice We provide under the Service in a manner that causes loss or damage to a third party.

(2) Our right to indemnification under this Section is without prejudice to any other rights or remedies available to Us under these Terms or applicable law. This Section survives termination of the Agreement.

(3) Nothing in this Section requires a Consumer to indemnify Us beyond what is permitted under mandatory Bulgarian or EU consumer protection law.

17. Termination

(1) The Agreement runs from its formation until the Subscription ends. It terminates upon:

  • Cancellation of the Subscription in accordance with Section 6; or
  • Withdrawal in accordance with the consumer rights provisions in Section 14; or
  • Termination by Us due to Your material breach of these Terms

(2) We may terminate Your access to the Service immediately if You breach these Terms, including the Acceptable Use provisions in Section 15.

(3) Termination does not affect accrued rights or any provision intended to survive termination, including Sections 9 (Intellectual Property), 11 (Data Processing), 12 (Liability), 13 (Confidentiality), and 16 (Indemnity).

18. Force Majeure

(1) Neither party shall be liable for breach of obligations or termination arising from causes beyond their reasonable control, including but not limited to: natural disasters, terrorism, strikes, transport disputes, government actions, third-party service provider failures, or internet outages.

(2) If a Force Majeure event continues for more than one (1) month, either party may terminate the Agreement without penalties, provided the affected party was not already in default before the Force Majeure event.

19. Assignment

We may assign, transfer, or sub-contract any of Our rights or obligations to any third party at Our discretion without prior notice to You. You may not assign Your rights or obligations under these Terms without Our prior written consent.

20. Entire Agreement

These Terms represent the entire agreement between the parties regarding the Service and supersede any prior agreements, arrangements, or representations, whether written or oral. You confirm that You have not relied on any representations not expressly set out in these Terms. Nothing in this clause limits liability for fraudulent misrepresentation.

21. Law and Jurisdiction

This Agreement is subject to Bulgarian law and the relevant European Union and International legislation, and the parties submit to the exclusive jurisdiction of the Bulgarian courts in connection with any dispute hereunder.

22. Contact Information

You can contact Us by the following method:

Email: hello@shipsteady.dev

23. Supervisory Bodies

(1) Commission for Personal Data Protection

  • Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
  • Tel: 02/915 35 18
  • Email: kzld@cpdp.bg
  • Website: www.cpdp.bg

(2) Consumer Protection Commission

  • Address: 1 Vrabcha Str., 1000, Sofia, Bulgaria
  • Tel: 02 / 980 25 24
  • Hotline: 0700 111 22
  • Website: www.kzp.bg

24. Dispute Resolution

If You have a complaint, claim, or appeal, You may:

  • Contact Us at hello@shipsteady.dev
  • Use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
  • Contact the Bulgarian Conciliation Commission: https://kzp.bg
  • Contact the Bulgarian Mediation Center: https://justice.bg

25. Amendments

(1) We may amend these Terms at any time. The current version will always be available on the Website with the last amendment date noted below.

(2) Continued use of the Service after amendments constitutes acceptance of the updated Terms.

(3) These Terms were adopted on June 4, 2026.

26. General Provisions

(1) Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect. The parties shall negotiate in good faith to replace the severed provision with a valid, enforceable provision that most closely reflects the parties' original intent.

(2) No waiver: No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise preclude any further exercise of that or any other right, power, or remedy.

(3) No third-party beneficiaries: These Terms are for the benefit of the parties only and do not confer any rights or remedies on any third party.

(4) Independent contractors: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties. Neither party has authority to bind the other.

(5) Controlling language: These Terms are drafted in English. Any translation is provided for convenience only. In the event of any inconsistency between the English version and any translation, the English version prevails.

Last Updated: June 9, 2026.