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Terms and Conditions

Shipsteady — Software Engineering Consultation Service

The following terms and conditions (the "Terms") apply to the business relations between Zone 2 Technologies Ltd, a Bulgarian limited liability company, registered in the Bulgarian Commercial Register under UIC 206921440 and VAT number BG206921440, with seat and management address at Bulgaria, Sofia 1000, Izgrev region, Iztok district, 6 Dr. Lyuben Rusev Str., fl. 5, ap. 81 ("Zone 2 Technologies", "We", "Us", or "Our"), and its clients (the "Client", "You", or "Your"), regarding the provision of the Service as defined below.

1. Definitions

"Website" means https://shipsteady.dev and any associated subdomains.

"Service" means the paid, one-on-one software engineering consultation service provided by Zone 2 Technologies through the Website, including the scheduling, delivery, and administration of Sessions.

"Session" means a single live consultation between You and a Shipsteady engineer, conducted remotely by video call and booked as a fixed 60-minute slot.

"Booking" means a request submitted by You through the Website to schedule a Session, including Your selected Tier, date, time, contact details, and a description of the topic You wish to discuss.

"Tier" means the pricing and scheduling category of a Session. Two Tiers are offered: "Regular" (must be booked at least 48 hours in advance) and "Priority" (must be booked within 48 hours of the scheduled start). Both Tiers include the same 60-minute live format and the same cancellation policy.

"Meeting Room" means the video meeting space generated for Your Session, accessible via a unique URL and access token, hosted on Daily.co.

"Cancellation Link" means the unique URL associated with Your Booking that allows You to view the Booking and, where eligible, cancel it.

"Cost" means the price paid by You to Zone 2 Technologies for a Session.

"Agreement" means the contract between You and Zone 2 Technologies formed when You complete a Booking and payment.

"Confidential Information" means information provided by one party to the other concerning the business, clients, suppliers, finances, source code, repositories, or other areas of the party's business, excluding information in the public domain, information required to be disclosed by any court or regulatory authority, or information already in the possession of the receiving party.

"Intellectual Property Rights" means copyright, rights in or relating to databases, patent rights, designs and registered designs, trademarks, rights relating to Confidential Information, and other intellectual property rights (registered or unregistered) throughout the world.

2. The Service

(1) Shipsteady is a paid, one-on-one software engineering consultation service. Each Session is a live, scheduled, remote meeting between You and a Shipsteady engineer.

(2) The Service includes:

  • A 60-minute live video Session
  • Screen sharing, so We can review Your project together
  • Direct, honest guidance on Your questions
  • A video Meeting Room hosted on Daily.co, limited to two participants
  • Email confirmation at the time of Booking
  • A reminder email one day before the scheduled Session

(3) The Service does not include:

  • Recording of the Session
  • A written deliverable, report, or follow-up document
  • Ongoing support, implementation work, or code changes on Your behalf
  • Any guaranteed outcome, ranking, or business result

(4) A Session is booked as a fixed 60-minute slot. The Cost is charged for the slot, not for time used within it. If the Session concludes before 60 minutes have elapsed (for example, because Your questions are resolved earlier, or because You choose to end the Session), no pro-rata refund or credit is due. Conversely, the Session does not extend beyond 60 minutes automatically; any additional time would constitute a separate Booking.

(5) Sessions are scheduled in the Europe/Sofia timezone. Your local timezone is displayed throughout the Website based on Your browser or Your selection at Booking.

(6) Any advice or suggestions provided during a Session represent Our professional judgment based on the information You share. They are not guarantees and should not replace independent review for high-stakes decisions.

3. Booking a Session

(1) To use the Service, You must submit a Booking through the Website by:

  • Selecting a Tier (Regular or Priority)
  • Choosing an available date and time
  • Providing Your name, email address, timezone, and optionally Your phone number
  • Selecting Your primary technology stack and the category of Your issue
  • Providing a short description of the topic You wish to discuss
  • Optionally providing external links (for example, repository URLs) that will help Us prepare
  • Accepting these Terms and Our Privacy Policy
  • Completing payment

(2) Regular Tier Sessions must be booked at least 48 hours before the scheduled start time. Priority Tier Sessions must be booked within 48 hours of the scheduled start time. In all cases, Sessions cannot be booked less than 2 hours before the scheduled start time.

(3) Once You initiate payment, Your chosen slot is held for approximately 10 minutes. If payment is not completed within that window, the Booking expires and the slot is released.

(4) Upon successful payment, the Agreement is formed. You will receive a confirmation email containing Your Booking details, the Meeting Room link, and the Cancellation Link.

(5) You are responsible for verifying the accuracy of the details You provide before completing payment, including Your email address and the scheduled date and time. We do not offer refunds for user input errors, including but not limited to typos, incorrect email addresses, or missed Sessions due to miscommunication of time or timezone on Your side.

(6) Capacity and authority: By completing a Booking, You represent and warrant that You are at least 18 years old and have full legal capacity to enter into this Agreement, and that where You book on behalf of a company or other legal entity, You have the authority to bind that entity to these Terms. Where You act in the course of a trade, business, craft, or profession, You are not a Consumer within the meaning of Section 14, and the consumer-specific provisions of that Section do not apply to You.

4. Pricing and Payment

(1) The current price for each Tier is displayed on the Website at the time of Booking.

(2) Prices displayed on the Website are exclusive of VAT. VAT is added at checkout where applicable, in accordance with Bulgarian and EU tax legislation.

(3) Payments are processed by Stripe, a third-party payment provider. By making a payment, You agree to Stripe's terms of service in addition to these Terms. Card details are handled directly by Stripe and never reach Our servers.

(4) The Service operates on a pay-per-Session basis. There are no subscriptions or recurring charges.

(5) Payment must be completed before the Session is scheduled. Bookings whose payment does not complete within the payment window are automatically expired.

(6) All prices are charged in Euro (EUR).

(7) Chargebacks: If You initiate a chargeback, reversal, or payment dispute with Your card issuer or bank in respect of a Session that has been delivered, or for which You have not first attempted in good faith to resolve the matter with Us in accordance with Section 6 or Section 24, We reserve the right to: (i) treat the chargeback as a material breach of these Terms; (ii) suspend or terminate Your access to the Service; and (iii) recover from You any amounts charged back, together with any bank or processor fees directly incurred by Us in contesting the chargeback. Where You are a Consumer, recovery of any further costs, including legal fees, is limited to what is recoverable under applicable law. This paragraph does not affect any mandatory rights You may have as a Consumer under Section 14 or applicable law.

5. Session Delivery

(1) Upon successful payment, We generate a private Meeting Room for Your Session and share the Meeting Room link with You by email.

(2) You will receive a reminder email approximately 24 hours before Your scheduled Session.

(3) The Meeting Room is accessible from the time of Booking until approximately 30 minutes after the scheduled end of the Session. After that time, the Meeting Room expires automatically and cannot be re-opened.

(4) Both parties are expected to join the Meeting Room on time. The Session will run for its scheduled duration of 60 minutes. We do not extend Sessions to compensate for late arrival.

(5) The Meeting Room is limited to two participants: You and Your Shipsteady engineer. If You wish to include a third party, please contact Us in advance.

(6) You acknowledge that by completing payment and accepting these Terms, You expressly request that We prepare and make available the Meeting Room and Booking artifacts (confirmation email, calendar invite, reminder) immediately, and You understand that this affects Your right of withdrawal as described in Section 14.

6. Cancellations and Refunds

(1) Cancellation up to 24 hours before the Session: You may cancel Your Booking at any time up to 24 hours before the scheduled Session start using the Cancellation Link in Your confirmation email. Cancellations made within this window are processed automatically and result in a full refund of the Cost via the original payment method.

(2) Within 24 hours of the Session — no refund: Self-service cancellation is not available within 24 hours of the scheduled Session start, and no refund is issued for cancellations made within this window. This applies to all Tiers. Priority Tier Sessions booked less than 24 hours before their start time fall inside this window at Booking time and are therefore non-refundable from the outset. Your alternative in this situation is the free reschedule in paragraph (3).

(3) Free reschedule: If You cannot attend a Session You have booked (including within the 24-hour pre-Session window), You may request a free reschedule to another available slot by contacting Us at hello@shipsteady.dev before the scheduled Session start time. The reschedule is subject to slot availability. This option is available once per Booking: a Booking that has already been rescheduled is not eligible for a further reschedule. If You then cannot attend the rescheduled Session, paragraph (2) and paragraph (4) apply.

(4) No-show: If You do not join the Meeting Room during the scheduled Session window and have not cancelled or rescheduled in accordance with this Section, the Session is considered delivered and no refund is issued.

(5) Cancellation by Shipsteady: If We cancel a scheduled Session for any reason (including unavailability, technical failure, or force majeure), You will receive, at Your choice, a full refund of the Cost or a reschedule to another available slot at no additional cost. We aim to give You at least 24 hours' notice of any cancellation on Our side, but emergencies or force majeure events may require shorter notice. Regardless of the notice given, Your entitlement to a full refund or free reschedule under this paragraph is unaffected.

(6) Refund method and timing: Approved refunds are processed to the original payment method via Stripe. Refunds typically appear on Your statement within 5–10 business days, and in all cases within 14 days of approval. Refunds are always issued as cash to the original payment method; We do not offer store credit or vouchers.

7. Meeting Access and Security

(1) Access control: The Meeting Room is access-controlled by a unique token embedded in the Meeting Room URL. Anyone with access to this URL and token can join the Meeting Room.

(2) Your responsibility:

  • You are responsible for keeping Your Meeting Room URL confidential
  • Sharing the URL with others grants them access to Your Session
  • We are not responsible for unauthorized participants resulting from You sharing or failing to secure the URL

(3) No recording: Neither party may record the Session, in whole or in part, without prior written consent from the other party. If You require a recording for accessibility or note-taking reasons, please ask Us before the Session begins.

(4) Participant limit: The Meeting Room is limited to two participants by default.

(5) Expiry: The Meeting Room expires automatically approximately 30 minutes after the scheduled Session end. After that time, the URL is no longer valid.

8. Service Limitations and Disclaimers

(1) No guaranteed outcomes: The Service provides professional advice based on the information You share. We do not guarantee any specific outcome, improvement, business result, or technical fix. Decisions You make based on the Session are Your responsibility.

(2) Third-party dependencies: The Service relies on third-party providers, including Stripe (payments), Daily.co (video), Resend (email), and Our hosting and database providers. Outages, limitations, or changes in these providers' services may temporarily affect the Service. Where a third-party failure materially affects Your Session, We will reschedule or refund per Section 6.

(3) Service availability: We aim to maintain high availability of the Website and booking flow, but We do not guarantee uninterrupted access. We reserve the right to perform maintenance that may temporarily interrupt access to the Website.

(4) Scope of advice: Advice provided during a Session is based on the information You share during the Session itself. We do not perform offline audits, review code outside the Session, or deliver written artifacts unless expressly agreed.

9. Intellectual Property

(1) Your Rights:

  • You retain full ownership of Your source code, repositories, ideas, materials, and any content You share during the Session.
  • Any advice, recommendations, or suggestions provided during the Session may be used by You without restriction.

(2) Our Rights:

  • All Intellectual Property Rights in the Service itself, including the Website, software, booking engine, and underlying technology, remain the property of Zone 2 Technologies.
  • We may use anonymized, aggregated information derived from Our operations for analytical and improvement purposes.

(3) Restrictions: You may not:

  • Copy, modify, or reverse engineer the Website or any part of the Service
  • Use automated tools or bots to access the booking flow
  • Resell or redistribute access to the Service
  • Remove or alter any proprietary notices on the Service
  • Record, transcribe, or redistribute the content of a Session without prior written consent

10. Data Protection

(1) Our handling of Your personal data is described in full in Our Privacy Policy, available at https://shipsteady.dev/policies/privacy.

(2) By accepting these Terms and completing a Booking, You acknowledge that You have read Our Privacy Policy and understand how Your personal data is collected, used, stored, and disclosed.

(3) For questions related to data protection, including to exercise Your rights under the GDPR, please contact Us at hello@shipsteady.dev.

11. Data Processing of Content You Share

(1) During a Session, You may share content that contains personal data of third parties, such as source code referencing end-user email addresses, screen-shared database records, or discussions of Your own users' data.

(2) With respect to such content, Zone 2 Technologies acts as a Data Processor on Your behalf, within the meaning of Article 4(8) of the GDPR. You remain the Data Controller for that content. Our role in relation to Your content is strictly limited to the purpose of delivering the Session You have booked.

(3) You warrant that:

  • You have a lawful basis for sharing any personal data contained in the content You bring to the Session
  • You will not share special-category personal data (Article 9 GDPR) unless strictly necessary and on Your own legal basis
  • You will not share content for which You do not hold the necessary rights or authorizations

(4) We will:

  • Process such content only on Your documented instructions (namely, Your request for a Session on the topic You submit)
  • Not retain, copy, or disclose Your content outside the scope of the Session, except as required by law
  • Apply the technical and organizational measures described in Our Privacy Policy
  • Use the sub-processors listed in Article 8 of Our Privacy Policy to host and operate the Service

(5) This Section 11 constitutes the processor-controller arrangement between the parties in respect of such content. Where Your own regulatory framework requires a more detailed Data Processing Agreement, please contact Us at hello@shipsteady.dev.

12. Liability

(1) Zone 2 Technologies does not carry responsibility for the way You use the Service or the advice provided, nor for any material or non-material, direct, indirect, or incidental losses and/or damages arising as a result of Your actions or decisions based on the Service.

(2) Although Zone 2 Technologies aims to provide the Service to a high professional standard, neither it, nor its subsidiaries, agents, officers, or affiliates accept any liability for: (i) any inaccuracy or misleading information provided by You in Your Booking or during the Session, (ii) any loss or corruption of data caused by Your mishandling of the Meeting Room URL or information shared during the Session, (iii) any loss of profit, revenue, or goodwill, or (iv) any indirect, special, or consequential loss arising from any breach of these Terms by You.

(3) Except to the extent that they are expressly set out in the imperative clauses of the relevant legislation, no conditions, warranties, or other terms shall apply to the Service.

(4) Zone 2 Technologies' total liability arising from or in connection with these Terms and in relation to anything which We may have done or not done in connection with these Terms and the delivery of a Session (and whether the liability arises because of breach of contract, negligence, or for any other reason) shall be limited to the Cost paid by You in connection with the relevant Session in relation to which a dispute has arisen.

(5) For damages incurred by You that exceed the paid Cost and contested to be paid by Zone 2 Technologies, You are free to seek compensation in the relevant civil order under the Bulgarian Civil Code, with all relevant obligations for proof of damages.

13. Confidentiality

(1) Each party shall keep the other party's Confidential Information strictly confidential, use it only for the purposes of these Terms, and not disclose it to any third party, except as permitted by these Terms or required by law.

(2) For the avoidance of doubt, source code, repositories, architecture documents, commercial plans, and any other non-public information that You share before or during a Session constitute Your Confidential Information.

(3) Either party may disclose Confidential Information to legal and professional advisors, or when required by law or regulatory authority.

(4) This clause shall continue notwithstanding termination of these Terms or any Agreement.

14. Consumer Rights (EU)

14A. The provisions of this Section 14 apply only to Clients who qualify as Consumers under the Consumer Protection Act, the Electronic Commerce Act, Directive 2011/83/EC, and related EU legislation.

14B. Right of Withdrawal:

(1) As a Consumer, You generally have the right to withdraw from a distance contract within 14 calendar days from the conclusion of the Agreement, without providing a reason.

(2) Where You have booked a Session that is scheduled to take place within that 14-day period, by completing the Booking and accepting these Terms, You:

  • Expressly request that We begin preparing and making available the Session (including the Meeting Room, calendar invite, and reminder communications) before the end of the 14-day withdrawal period
  • Acknowledge that once the Session has taken place, You lose Your right of withdrawal in respect of that Session
  • If You withdraw before the Session has taken place, You are entitled to a full refund in accordance with Section 6

(3) Where Your Session is scheduled outside the 14-day period, You retain the full 14-day right of withdrawal. If You withdraw before the Session takes place and before the 14-day period expires, You are entitled to a full refund in accordance with Section 6.

(4) If We have not fulfilled Our information obligations under consumer protection law, You retain the right to withdraw within one year and 14 calendar days from the date of the Agreement.

14C. Conformity and Remedies:

(1) We are liable for any lack of conformity of the Service that exists at the time of delivery. You must raise any non-conformity complaint within a reasonable time after discovery, and in any event within the limitation periods provided by applicable Bulgarian consumer protection and civil law.

(2) If the Service fails to meet conformity requirements, You are entitled to:

  • Request that We bring the Service into conformity
  • Receive a proportionate reduction of the price
  • Rescind the Agreement (for non-minor issues)

(3) We shall remedy any lack of conformity within a reasonable time, free of charge, and without significant inconvenience to You.

(4) You shall be entitled to a price reduction or rescission if:

  • We have not remedied the lack of conformity within reasonable time
  • A lack of conformity appears despite Our attempts to remedy it
  • The lack of conformity is serious enough to justify immediate remedy
  • We have indicated We will not bring the Service into conformity

(5) You are not entitled to rescind the Agreement if the lack of conformity is minor.

14D. Exercising Your Rights:

To exercise rights under this Section, contact Us at hello@shipsteady.dev providing:

  • Your full name
  • Contact details
  • Description of the issue
  • Your preferred remedy
  • Supporting documentation (Booking reference, screenshots, etc.)

15. Acceptable Use

(1) Prohibited activities: You agree not to:

  • Use automated tools, bots, or scripts to access the Website or the booking flow
  • Submit excessive or abusive Bookings intended to overload the Service
  • Use the Service for any illegal purpose
  • Attempt to reverse engineer, decompile, or extract source code from the Service
  • Share or publish the content of a Session without Our prior written consent
  • Record a Session without Our prior written consent
  • Resell, sublicense, or redistribute access to the Service
  • Interfere with or disrupt the Service or its servers
  • Impersonate others or provide false information at Booking
  • Share content in which You do not hold the necessary rights or authorizations

(2) Enforcement: We reserve the right to:

  • Refuse service at Our discretion
  • Cancel a Booking and issue a refund where a breach of these Terms is identified
  • Terminate access for repeated or material violations
  • Report illegal activities to appropriate authorities

16. Indemnity

(1) You shall indemnify, defend, and hold harmless Zone 2 Technologies, its officers, employees, agents, and sub-processors from and against any and all third-party claims, proceedings, losses, damages, liabilities, fines, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Any content, code, data, or materials You share with Us before or during a Session, including any alleged infringement of Intellectual Property Rights or breach of confidentiality obligations owed to a third party;
  • Any personal data You share with Us in breach of Your warranties in Section 11(3), including the unlawful sharing of personal data or special-category personal data;
  • Your breach of Section 15 (Acceptable Use) or any other material breach of these Terms;
  • Your use of any advice provided during a Session in a manner that causes loss or damage to a third party.

(2) Our right to indemnification under this Section is without prejudice to any other rights or remedies available to Us under these Terms or applicable law. This Section survives termination of the Agreement.

(3) Nothing in this Section requires a Consumer to indemnify Us beyond what is permitted under mandatory Bulgarian or EU consumer protection law.

17. Termination

(1) The Agreement between You and Us terminates upon:

  • Successful delivery of the Session; or
  • Cancellation in accordance with Section 6; or
  • Rescission of the Agreement in accordance with the consumer rights provisions in Section 14; or
  • Termination by Us due to Your material breach of these Terms

(2) We may terminate Your access to the Service immediately if You breach these Terms, including the Acceptable Use provisions in Section 15.

(3) Termination does not affect accrued rights or any provision intended to survive termination, including Sections 9 (Intellectual Property), 11 (Data Processing), 12 (Liability), 13 (Confidentiality), and 16 (Indemnity).

18. Force Majeure

(1) Neither party shall be liable for breach of obligations or termination arising from causes beyond their reasonable control, including but not limited to: natural disasters, terrorism, strikes, transport disputes, government actions, third-party service provider failures, or internet outages.

(2) If a Force Majeure event continues for more than one (1) month, either party may terminate the Agreement without penalties, provided the affected party was not already in default before the Force Majeure event.

19. Assignment

We may assign, transfer, or sub-contract any of Our rights or obligations to any third party at Our discretion without prior notice to You. You may not assign Your rights or obligations under these Terms without Our prior written consent.

20. Entire Agreement

These Terms represent the entire agreement between the parties regarding the Service and supersede any prior agreements, arrangements, or representations, whether written or oral. You confirm that You have not relied on any representations not expressly set out in these Terms. Nothing in this clause limits liability for fraudulent misrepresentation.

21. Law and Jurisdiction

This Agreement is subject to Bulgarian law and the relevant European Union and International legislation, and the parties submit to the exclusive jurisdiction of the Bulgarian courts in connection with any dispute hereunder.

22. Contact Information

You can contact Us by the following method:

Email: hello@shipsteady.dev

23. Supervisory Bodies

(1) Commission for Personal Data Protection

  • Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
  • Tel: 02/915 35 18
  • Email: kzld@cpdp.bg
  • Website: www.cpdp.bg

(2) Consumer Protection Commission

  • Address: 1 Vrabcha Str., 1000, Sofia, Bulgaria
  • Tel: 02 / 980 25 24
  • Hotline: 0700 111 22
  • Website: www.kzp.bg

24. Dispute Resolution

If You have a complaint, claim, or appeal, You may:

  • Contact Us at hello@shipsteady.dev
  • Use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
  • Contact the Bulgarian Conciliation Commission: https://kzp.bg
  • Contact the Bulgarian Mediation Center: https://justice.bg

25. Amendments

(1) We may amend these Terms at any time. The current version will always be available on the Website with the last amendment date noted below.

(2) Continued use of the Service after amendments constitutes acceptance of the updated Terms.

(3) These Terms were adopted on April 20, 2026.

26. General Provisions

(1) Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect. The parties shall negotiate in good faith to replace the severed provision with a valid, enforceable provision that most closely reflects the parties' original intent.

(2) No waiver: No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise preclude any further exercise of that or any other right, power, or remedy.

(3) No third-party beneficiaries: These Terms are for the benefit of the parties only and do not confer any rights or remedies on any third party.

(4) Independent contractors: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties. Neither party has authority to bind the other.

(5) Controlling language: These Terms are drafted in English. Any translation is provided for convenience only. In the event of any inconsistency between the English version and any translation, the English version prevails.

Last Updated: April 20, 2026.